Privacy Policy

Ooroo Australia Return Policy

Please be sure to complete the following:
enclose all items you wish to return (in their original condition and packaging)
make sure our return address is clearly displayed and the package is carefully sealed.
return postage is at customers expense.
no refunds on sale items.

Please note: Postage fees of $15 per item within Australia and $30 per item worldwide to apply for exchanges. as you can understand, please respect that we cannot afford to offer free postage on returned items. Please phone to discuss the circumstances of your exchange.

Contact us for an express shipping quote and for shipping quote for multiple items within Australia and internationally. 

Ooroo Australia Refunds

Will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refund to be made to their credit card. refunds can be issued over the phone.
if you fail to take reasonable care of unwanted items before returning them to us, we will not accept your return and you will not be eligible for a refund.

We genuinely hope you are delighted by the design, quality, originality and value of our product. however, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible. please email Ooroo-Australia from the contact page the reason for returning, and the item(s) you’re returning.

Ooroo Australia Terms and Conditions

Shipping is charged on destination.
delivery times are given as an indication and cannot be gauranteed by Ooroo-Australia delivery times may occasionally be outside ooroo-australia control for which we cannot be held responsible.
if you still haven’t received your order within the specified time, please contact us.